What are CCNow refund and dispute policies?

CCNow, our Credit Card Online Processing Service, maintains a customer-friendly refund policy. This keeps administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly it reduces the occurrence of chargeback disputes. (A chargeback dispute is a refund that is forced by the customer's credit card company.)

In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies:

• If a customer is dissatisfied with a product that he/she has ordered, Realgerovital.com will accept the product back and grant a refund. Shipping charges will be refunded as well.
• If a customer claims that a product was never received, CCNow will grant a refund unless Realgerovital.com can show proof of delivery.

Does CCNow use SSL encryption?

Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.

While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Checkout button, we switch to Secure Mode in order to collect the billing and shipping information.

All modern Web browsers support the SSL standard, but the customer can choose to checkout using Non-Secure Mode if necessary.